- What is your return and refund policy ?
malibu cuir offers a 30-day money back guarantee (a) for any products that are in ‘like new’ condition and for defective products, and (b) for media still in the original shrink-wrap with all seals intact and for opened but defective media, unless a longer returns period is required by law in your jurisdiction in which case malibu cuir will accept returns in accordance with the statutory returns policy applicable to you. To request a refund, you must contact our Customer Service using email or by phone.
- How do I cancel my order?
You can submit a request to cancel your order at any time prior to shipment. Please note that your request may not be able to be approved because your order has already been shipped. To request a cancellation of your order, you must contact our Customer Service using the email or phone..
If your order cannot be cancelled, you will get an email notification when the order is shipped.
- When will my credit appear on my credit card?
Your refund credit will usually appear on your card 5-7 business days after we process your refund request.
Directions for General Returns
- What carrier should I use?
You may use the carrier of your choice. Simply address your return package to the efuntoutwear.com return address shown on the box. Then take your package to the carrier of your choice. We highly recommend using a carrier that has tracking information, FedEx, DHL or UPS. If using USPS we recommend purchasing Delivery confirmation. Return shipping is at your expense and is not refundable.
General Merchandise
Please note: To be accepted for return, items must be in their original purchase condition, including the original product packaging, manufacturer’s containers, documentation, warranty cards, manuals, and all included accessories. Any item that you received with tags attached must be returned with those tags intact and attached. All packaging, including the original manufacturer’s containers, must be unmarked and not defaced in any manner. Items purchased as part of a set or multi-item pack may not be returned individually. Returns that do not meet these requirements will be sent back to you and no refund will be issued.
After we have received your return, inspected it, and approved it for a refund, we will credit the approved refund amount. Please allow one to two days for your credit to appear.
Please note the following:
No item that is damaged, soiled or worn will be accepted for an refund.
All Items are inspected by our warehouse personnel. If your returned item appears to be worn/soiled or is damaged in any way that renders the item not new, the item will be sent back to you and we will not refund your order.
Please follow these guidelines to send back your order to be refunded.
Jackets
All jackets must be properly packed to avoid wrinkles to the leather and or any damage that can occur on route to our warehouse. Use an appropriate sized box to ship back your order. All hang tags must be attached to the jacket. If the hang tag is removed or not included with the product there will be a restocking fee applied to your return. If the item you are returning has removable armor and has been removed, please place the armor back in the correct place on the jacket or you will be charged a restocking fee. Do not include the armor within the package contents. All jacket accessories must be returned with the jacket, this includes armor, removable inside lining and any accessories the jacket was shipped with. Item must be returned in new condition.
- Q. What is the time frame for an exchange to be processed and shipped?
A : It depends on your exchange request:
If you are exchanging for the same item but a different size and if the item is available and in stock, your order is usually exchanged within 5-7 business days after it is received by our warehouse. If you are exchanging for another item, it can take up to 5-7 Business day to process your exchange and have it shipped out to you. If you exchange for an item that is of higher price or lower price your order needs to be adjusted accordingly to what you are exchanging for.
If you are returning item(s) for a refund and at the same time exchanging an item(s) for a different size or different item, it can take up 5-7 business days to have your order adjusted accordingly, this means to refund the items returned and to send out the items exchanged.
Please make sure to include the necessary information, Invoice or Order #, Billing First & Last Name, Email address and also detailed instructions to what you would like for us to do with your order. If you do not include this information, we will not be able to process your exchange or refund.
All Items are inspected by our warehouse personnel. If your returned item appears to be worn/soiled or is damaged in any way that renders the item not resalable, the item will be sent back to you and we will not exchange your order.
You will have to pay for the shipping charge $ 29.00. You may include a money order ONLY, to cover the cost. Please do not send cash or personal checks as we do not accept those payment methods.
If you would like to have your item exchanged quicker, simply place another order for the items you wish to exchange for. Whether you are exchanging for a different item or size. Return your current order so you can be issued a refund. We cannot issue a refund until the package is received by our warehouse personnel and it is processed by our refund department.
Please follow these guidelines to send back your order to be exchanged.
Make sure to properly package the item(s).
Damaged or Defective Merchandise
If you believe a product was shipped in error from malibucuir.com, arrives defective, or was damaged in transit, please contact us so we can resolve the problem. Please keep in mind that you must email us immediately to report the problem with your order.
malibucuir.com reserves the right to cancel any order that appears suspect or fraudulent. All fraudulent transactions will be reported to proper authorities. Customers will be charged a fee of US $ 29.00 to reroute a package once it has been released to our carrier. Due to or volume it is difficult for us to locate your order once processing starts, , however we cannot promise we will be able to locate and cancel your package. It is not possible to cancel orders after shipment.
All items returns will be credited to the original origin of online point of purchase.
Our goal is to provide each o our customers with total satisfaction with every purchase. If for any reason, you are not completely satisfied, return it to us for refund. All returns must be made within 15 days of receiving package. No item that is damaged, soiled or worn will be accepted for refund or exchange. We thank you for the opportunity to show you how much we can save you. There is no reason to pay retail when you can pay far less, buying directly from a major worldwide leather supplier.
Payment Methods:
We accept PAYPAL via secure online paypal method, and we also accept Credit Cards, and bank transfers.
Wholesale ad Dropshipping Service:
We fully appreciate where start-up, and newly launched companies are coming from, as we too, were not that long ago, a new company and with working to a budget, we know that it takes time to find the right products for you and your customers. This is why we have decided to set up, our Drop Ship Service to cover our complete range, not just our higher value, bulkier lines.
With a Drop Ship Service, this means that you can offer your customers, our complete range without there being any risk to you holding un-necessary stock, until you figure out which lines work for you and which don’t.
Simply put your order through on our website and we will ship for you the item(s) needed. No paperwork will be included with your order, so they will not know that it has come from us.
To apply for a Drop Shipping account, you need to ensure that you have registered your details with us, and that you have been approved along with agreeing to our Terms and Conditions . Please see our Faq’s if you are unsure as to whether your application has been successful or not.
How it works:
First….
Once your account has been manually approved, you will receive an email from our Account Manger confirming that your account has been set up; introducing themselves, as well as attaching a pricelist and an order form. If you have not received this, please do Contact us and we will look into it. If you have forgotten your password, please let us know, and we can reset it for you.
Once you have been approved, list as many of our products on your site as you want – please feel free to use the images. If you require any further images, or need a hi-res image, please let us know, and we can get these sent to you.
- What will happen once I have sold an item?
When you sell an item(s), simply send us the order by one of the following:
- Email your Purchase Order for Order Form to info@malibucuir.com
- How do I pay for this order?
Once we have received your order, and confirmed availability with you, a pro-forma invoice will be sent to you for payment, which will be required at this point. You can make payment by one of the following:
- TT payment – our bank details will be on the invoice
- PayPal – please let us know and we will send you a PayPal invoice.
- Debit Card – we will call you for payment
- Credit Card – we will call you for payment – there will now be a charge of 2.5% on all credit card transaction.
Dispatch & Delivery:
Once payment has been received, your order will then be packed and dispatched via Courier. Please note that we will require the customer’s name, address, telephone number, and any delivery requirements. We only need this information to pass onto our Courier and for no other purpose. We will dispatch your order within 5-7 Working Days. If you need us to send your customers order as a pre-fixed timed, or a Saturday delivery, this is possible and an additional fee will be payable – this will be priced on an order by order basis as this charge can vary depending on your customers order, and delivery address. We will also advise you of any delays when your order is placed.
If the order cannot be delivered by our Courier (either because no-one was at available or the wrong address was provided), and the order arrives back at our Warehouse, carriage will be payable for the order to be redelivered. Please note that our Courier’s will attempt to deliver more than once and a card will be left for the Customer to contact them to rearrange delivery, before any orders are returned.
Please note that although most items are held in stock, it is possible, from time to time, that at the time you place your order, we may be out of stock. We will always try to offer you an alternative for your customer, where possible. If an item is out of stock, we will be able to advise you as to when our delivery is expected.
- What are my costs for using this service?
The product price will not change for the Drop Ship Service, but carriage is slightly higher than if you were placing an order for delivery to be with you.
Our Carriage costs can vary depending on the delivery address supplied. Please note that we do not ship to any AFO or P.O.Box addresses.
Carriage is also quoted per delivery address and not per product – this only applies to all orders that do not exceed 2kg in weight. If the order is going to exceed this weight, we will let you know before we request payment from you. Again, this will depend on the service selected, delivery address etc.
- Will you deliver to outside of the UK?
Yes
- What are the carriage costs?
We are able to ship anywhere in world, so if your customer is based outside of the mainland UK.
